Before the patient arrives
Do not leave preparation until discharge morning.
Bedroom. Ideally on the ground floor so the crew can bring the stretcher alongside; bed high enough that feet touch the floor when sitting; at least one side clear; extra pillows; water, medicines, phone and a night light within reach; rugs removed.
Bathroom. A clear, lit route from the bed; a bedpan or commode if needed; a raised toilet seat and non-slip mat; ask when showering is allowed.
Medicines. Collect them before leaving hospital, write the times down, ask when the first painkiller is due and who will give any blood-thinner injections.
First night. Do not leave the patient alone.
When the crew arrives, keep the way clear and doors held; do not try to help lift. See patient transfer ambulance.